Provision of e-services in Governmental and Inter-governmental Agencies

Людмила Терещенко

Людмила Терещенко НИУ ВШЭ, 101000, Российская Федерация, Москва, Мясницкая ул., д. 20

Ключевые слова: Government services, electronic services, public services, information and communication technologies, e-government, multifunctional centres, trans-border services, trans-border coordination of service provision

Аннотация

Tereshchenko Ludmila - Leading research fellow at the Higher School of Economics’ Educational and Research Laboratory for Information Law; Professor of Legal Sciences, Doctor of Law. Address: 20 Myasnitskaya str., Moscow, 101000, Russian Federation. E-mail: tereshchenko@post.ru

This article analyses issues relevant to the provision of governmental services using information and communication technologies at both national and intergovernmental levels. It considers the coordination problems facing state agencies that offer governmental and municipal services, including the need for universal technological solutions and coordination of information systems. This article also examines the experiences of trans-border electronic public service provision across European Union countries and considers solutions to the problem of coordinating public services provision.